Product Expert




DrDoctor is a fast-growing digital health company founded in 2012. Our technology improves appointment scheduling, increases clinic efficiency by reducing no-shows and fills empty slots. We save the NHS millions of pounds each year and are currently deployed across 22 major hospitals around the UK including Guy’s and St Thomas’ & Great Ormond Street. With over 7 million patients active on the platform already, we’re on a journey to deliver the tools to radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and tax payers.

What would I do at DrDoctor?

As a Product Expert you will learn all about our product and help define what we should build next.  It is a wide-ranging role that will give you exposure to many areas of product development and allow you to specialise as you get more experience.

You’ll spend time with users to understand their needs. You will get the chance to wireframe and try out new designs and write user stories and requirements for new features which we will build.  You will need to define and measure metrics to see what parts are successful or need improving. You’ll assess the qualitative aspects of how our platform impacts our users.

You will help explain our product to others and use your creative skills to create articles and videos so that users get the best out of our product.  You’ll use your communication and negotiation skills to work with users to help manage and deliver bespoke developments.

Prioritising your work is something you should relish and you will have the opportunity to work alongside our technical, operational and marketing teams as well as our clients and users, and be the glue to make sure the product is working as well as it can.

This role is ideal for anyone who wants to develop their product management, user research and design skills along with the general skills that are needed for the world of healthcare and technology. If this sounds like you, we should talk.

Key responsibilities:

  • Conducting end user research and service design to make sure our products fit with how hospitals work

  • Mocking up UI interfaces, making wireframes for feedback and learning what makes good UX

  • Turning requirements into stories that can be made by our dev team, acting as Product Owner and managing the backlog and priorities of stories

  • Defining metrics to measure the product, collecting data and analysing it to show insight to the wider team

  • Writing online articles, product documentation, how to videos and evangelising about our product set

  • Consulting to our clients and the wider business on how to apply our technology to achieve the best results for patients and carers


About you:

  • Passionate about designing products for users’ needs

  • NHS knowledge is a definite benefit, but not essential

  • Personable and tenacious in equal measure

  • Exceptional reasoning skills

  • You must be able to understand the technical side of what we do


You will have a direct effect on what we do and how we do it. We’re a small team with flexible working – there is travel in this role and you’ll be based in London or regionally near hospitals. Occasional BBQs, days out and other toys also included.

Location: based across the UK (must be able to travel to London head office easily).

What We offer:

  • A fun, exciting environment with a flat organizational structure

  • Flexible working hours and some remote working

  • 25 days holiday

  • Discretionary bonus

Also includes…  Summer rooftop party, Christmas extravaganza, yearly ski trip, Yoga on a Monday and lunch and beer on a Friday!

Salary: £25k-£30k

No agencies please